SOLUTIONS / OUTCOMES BEFORE AUTOMATION
Start where
the work gets stuck.
A useful agent is part of an operating process. Define the job, the information and the responsible person before choosing the tools.
01 / FIELD SERVICEA prepared visit.
A useful record.
A request may arrive with missing asset details, scattered history and no clear completion criteria. A scoped agent could organise an authorised brief, retrieve relevant instructions and draft a report from approved observations.
The human decision
A dispatcher confirms assignment. A competent worker performs and confirms physical work. The responsible reviewer approves the final record and consequential actions.
What to evaluate
Missing information, preparation effort, corrections, unsuccessful visits and the quality of the completion handoff.
An issue raised.
A next owner named.
Structure a maintenance request, identify details that require clarification and prepare a contractor brief. An agent could organise evidence against the agreed job while keeping sensitive resident information within its approved boundary.
The human decision
People decide priority, access arrangements, expenditure and closure. An agent does not certify building safety or compliance.
What to evaluate
Clarification cycles, response ownership, duplicate entry and whether a reviewer can understand what was done.
A change noticed.
An exception understood.
Bring authorised instructions and progress records together. Draft a concise exception summary with the unresolved facts, the next owner and proposed communication.
The human decision
A dispatcher resolves address, recipient and operational exceptions. A person confirms evidence before an approved completion update.
What to evaluate
Time spent finding context, incorrect status updates, exception resolution and the quality of customer communication.
Build around your process.
Connectivity, mobile devices, identity, model access, retrieval and back-office interfaces all affect the design. Offline work needs an explicit storage, synchronisation and conflict-handling plan.
Shape a starting blueprint ↗